Refund Policy for SSL Learning – E-learning, E-examination, E-preparation, and Skill Certified Company

At SSL Learning, we strive to provide the best e-learning, e-examination, e-preparation, and skill certification services to our customers. We want our customers to be completely satisfied with their purchases. However, in some cases, you may need to request a refund. This refund policy outlines the circumstances under which you can request a refund and how we will process your request.

Refund Eligibility

We offer refunds for our courses under the following conditions:

If the course material is defective or does not function as described

If the course material does not meet your expectations

If you purchased the course by mistake and have not started the course

If you encounter technical issues that prevent you from accessing the course material

Refund Requests

To request a refund, please contact our customer support team at info@ssllearning.com within 7 days of the purchase date.

We require the following information to process your refund request:

• Your name and email address
• The name of the course for which you are requesting a refund
• The reason for your refund request
• A description of the issue you encountered

Refund Process

Once we receive your refund request, we will review it to determine if it is eligible for a refund. If your refund request is approved, we will process the refund within 7 business days. We will issue a refund to the original payment method used for the purchase.

Non-Refundable Items

The following items are not eligible for a refund:

Courses that have been accessed or started

Certification exams that have been scheduled

Any product or service that is not part of our e-learning, e-examination, e-preparation, and skill certification services

Changes to Our Refund Policy

We reserve the right to modify this refund policy at any time. We will post any changes on our website and update the effective date at the top of this page.

If you have any questions about our refund policy, please contact us at info@ssllearning.com